/* support-center.css — Central de suporte SOMA */

.sc-overlay {
  position: fixed; inset: 0; z-index: 80;
  background: rgba(5,11,23,.65); backdrop-filter: blur(6px);
  display: flex; align-items: center; justify-content: center;
  padding: 20px; opacity: 0; pointer-events: none;
  transition: opacity .25s;
}
.sc-overlay.is-open { opacity: 1; pointer-events: auto; }

.sc-modal {
  background: #0d1f35; border: 1px solid rgba(127,231,235,.16);
  border-radius: 18px; box-shadow: 0 24px 80px rgba(5,11,23,.70);
  width: 100%; max-width: 820px; max-height: 85vh;
  display: flex; flex-direction: column;
  transform: scale(.96) translateY(8px);
  transition: transform .25s cubic-bezier(.22,.61,.36,1);
}
.sc-overlay.is-open .sc-modal { transform: scale(1) translateY(0); }

/* Header */
.sc-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 20px 24px 0; flex-shrink: 0;
}
.sc-head-left { display: flex; align-items: center; gap: 12px; }
.sc-head-icon {
  width: 40px; height: 40px; border-radius: 11px;
  background: linear-gradient(135deg, rgba(2,184,191,.25), rgba(2,184,191,.08));
  border: 1px solid rgba(2,184,191,.3); display: grid; place-items: center; color: #7FE7EB;
}
.sc-head h2 { font-size: 17px; font-weight: 700; color: #F5F9FC; margin: 0; }
.sc-head p  { font-size: 12px; color: rgba(245,249,252,.50); margin: 2px 0 0; }
.sc-close {
  width: 34px; height: 34px; display: grid; place-items: center; flex-shrink: 0;
  background: rgba(255,255,255,.07); border: 1px solid rgba(127,231,235,.14);
  border-radius: 9px; color: rgba(245,249,252,.70); cursor: pointer; transition: all .15s;
}
.sc-close:hover { background: rgba(239,68,68,.15); border-color: #EF4444; color: #EF4444; }

/* Tabs */
.sc-tabs {
  display: flex; gap: 4px; padding: 16px 24px 0; flex-shrink: 0;
  border-bottom: 1px solid rgba(127,231,235,.08);
}
.sc-tab {
  padding: 9px 18px; border-radius: 9px 9px 0 0; font-size: 13px; font-weight: 500;
  color: rgba(245,249,252,.55); cursor: pointer; transition: all .15s;
  background: transparent; border: 0; display: flex; align-items: center; gap: 7px;
}
.sc-tab:hover { color: rgba(245,249,252,.85); background: rgba(255,255,255,.04); }
.sc-tab.is-active { color: #7FE7EB; background: rgba(2,184,191,.10); border-bottom: 2px solid #02B8BF; }
.sc-tab svg { opacity: .8; }

/* Panels */
.sc-panels { flex: 1; overflow: hidden; display: flex; }
.sc-panel { display: none; flex: 1; overflow-y: auto; padding: 24px; flex-direction: column; }
.sc-panel::-webkit-scrollbar { width: 4px; }
.sc-panel::-webkit-scrollbar-thumb { background: rgba(127,231,235,.18); border-radius: 2px; }
.sc-panel.is-active { display: flex; }

/* ── CHAT ── */
.sc-chat-history {
  flex: 1; display: flex; flex-direction: column; gap: 16px;
  min-height: 280px; max-height: 340px; overflow-y: auto;
  padding-bottom: 8px;
}
.sc-chat-history::-webkit-scrollbar { width: 3px; }
.sc-chat-history::-webkit-scrollbar-thumb { background: rgba(127,231,235,.18); border-radius: 2px; }

.sc-msg { display: flex; gap: 10px; }
.sc-msg.user { flex-direction: row-reverse; }
.sc-msg-avatar {
  width: 32px; height: 32px; border-radius: 50%; flex-shrink: 0;
  display: grid; place-items: center; font: 700 11px 'Inter', sans-serif;
}
.sc-msg-avatar.ai   { background: linear-gradient(135deg, #02B8BF, #02888F); color: #fff; }
.sc-msg-avatar.user { background: linear-gradient(135deg, #2E6BFF, #4F46E5); color: #fff; }
.sc-msg-bubble {
  max-width: 78%; padding: 10px 14px; border-radius: 14px; font-size: 13.5px;
  line-height: 1.55; color: rgba(245,249,252,.90);
}
.sc-msg.ai   .sc-msg-bubble {
  background: rgba(255,255,255,.07); border: 1px solid rgba(127,231,235,.12);
  border-top-left-radius: 4px;
}
.sc-msg.user .sc-msg-bubble {
  background: rgba(2,184,191,.18); border: 1px solid rgba(2,184,191,.25);
  border-top-right-radius: 4px;
}
.sc-msg-time { font-size: 10.5px; color: rgba(245,249,252,.30); margin-top: 4px; text-align: right; }

.sc-typing { display: flex; gap: 5px; align-items: center; padding: 10px 14px;
  background: rgba(255,255,255,.05); border-radius: 14px; border-top-left-radius: 4px;
  border: 1px solid rgba(127,231,235,.10); width: fit-content; }
.sc-typing span {
  width: 7px; height: 7px; background: #02B8BF; border-radius: 50%;
  animation: sc-bounce 1.2s ease infinite;
}
.sc-typing span:nth-child(2) { animation-delay: .15s; }
.sc-typing span:nth-child(3) { animation-delay: .30s; }
@keyframes sc-bounce { 0%,60%,100%{transform:translateY(0)} 30%{transform:translateY(-5px)} }

.sc-quick-btns { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 12px; }
.sc-quick-btn {
  font-size: 12px; font-weight: 500; padding: 6px 12px; border-radius: 20px;
  border: 1px solid rgba(127,231,235,.22); background: rgba(2,184,191,.08);
  color: rgba(245,249,252,.75); cursor: pointer; transition: all .15s;
}
.sc-quick-btn:hover { background: rgba(2,184,191,.18); border-color: #02B8BF; color: #7FE7EB; }

.sc-chat-input-row { display: flex; gap: 10px; margin-top: 16px; flex-shrink: 0; }
.sc-chat-input {
  flex: 1; background: rgba(255,255,255,.07); border: 1px solid rgba(127,231,235,.18);
  border-radius: 12px; padding: 11px 16px; color: rgba(245,249,252,.92);
  font: 13.5px 'Inter', sans-serif; outline: none; resize: none; height: 46px;
  transition: border-color .2s;
}
.sc-chat-input:focus  { border-color: #02B8BF; }
.sc-chat-input::placeholder { color: rgba(245,249,252,.35); }
.sc-chat-send {
  width: 46px; height: 46px; border-radius: 12px; flex-shrink: 0;
  background: linear-gradient(135deg, #02D4DC, #02888F); border: 0;
  color: #fff; cursor: pointer; display: grid; place-items: center; transition: opacity .15s;
}
.sc-chat-send:hover { opacity: .85; }

/* ── CONTATO ── */
.sc-contact-cards { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-bottom: 20px; }
.sc-contact-card {
  background: rgba(255,255,255,.05); border: 1px solid rgba(127,231,235,.14);
  border-radius: 14px; padding: 20px;
}
.sc-contact-card h4 { font-size: 14px; font-weight: 600; color: #F5F9FC; margin: 0 0 4px; }
.sc-contact-card p  { font-size: 12.5px; color: rgba(245,249,252,.55); margin: 0 0 14px; line-height: 1.45; }
.sc-contact-card .val { font: 700 18px 'Inter', sans-serif; color: #7FE7EB; margin-bottom: 12px; display: block; }
.sc-btn-outline {
  font: 600 12.5px 'Inter', sans-serif; padding: 8px 18px; border-radius: 8px;
  border: 1px solid rgba(127,231,235,.28); background: transparent;
  color: #7FE7EB; cursor: pointer; transition: all .15s;
}
.sc-btn-outline:hover { background: rgba(2,184,191,.12); }
.sc-contact-form label { font-size: 12.5px; color: rgba(245,249,252,.60); display: block; margin-bottom: 5px; }
.sc-contact-form input, .sc-contact-form textarea, .sc-contact-form select {
  width: 100%; background: rgba(255,255,255,.07); border: 1px solid rgba(127,231,235,.16);
  border-radius: 9px; padding: 10px 13px; color: rgba(245,249,252,.90);
  font: 13px 'Inter', sans-serif; outline: none; margin-bottom: 12px;
  transition: border-color .2s; box-sizing: border-box;
}
.sc-contact-form input:focus,
.sc-contact-form textarea:focus,
.sc-contact-form select:focus { border-color: #02B8BF; }
.sc-contact-form textarea { resize: vertical; height: 90px; }
.sc-btn-primary {
  font: 600 13px 'Inter', sans-serif; padding: 10px 22px; border-radius: 9px;
  background: linear-gradient(135deg, #02D4DC, #02888F); border: 0;
  color: #fff; cursor: pointer; transition: opacity .15s;
}
.sc-btn-primary:hover { opacity: .88; }

/* ── FAQ ── */
.sc-faq-item {
  border: 1px solid rgba(127,231,235,.12); border-radius: 12px;
  overflow: hidden; margin-bottom: 8px;
}
.sc-faq-q {
  width: 100%; display: flex; align-items: center; justify-content: space-between;
  padding: 14px 18px; background: rgba(255,255,255,.04); cursor: pointer;
  font: 500 13.5px 'Inter', sans-serif; color: rgba(245,249,252,.88); text-align: left;
  border: 0; transition: background .15s; gap: 12px;
}
.sc-faq-q:hover { background: rgba(255,255,255,.07); }
.sc-faq-q svg { flex-shrink: 0; transition: transform .22s; color: #02B8BF; }
.sc-faq-item.is-open .sc-faq-q svg { transform: rotate(180deg); }
.sc-faq-a {
  max-height: 0; overflow: hidden;
  transition: max-height .28s cubic-bezier(.22,.61,.36,1), padding .22s;
  padding: 0 18px; color: rgba(245,249,252,.65); font-size: 13px; line-height: 1.65;
}
.sc-faq-item.is-open .sc-faq-a { max-height: 300px; padding: 14px 18px; }

/* ── TUTORIAIS ── */
.sc-tutorial-card {
  border: 1px solid rgba(127,231,235,.12); border-radius: 14px;
  overflow: hidden; margin-bottom: 10px;
}
.sc-tutorial-head {
  display: flex; align-items: center; gap: 14px; padding: 16px 18px;
  background: rgba(255,255,255,.04); cursor: pointer; transition: background .15s;
}
.sc-tutorial-head:hover { background: rgba(255,255,255,.07); }
.sc-tutorial-num {
  width: 32px; height: 32px; border-radius: 8px; flex-shrink: 0;
  background: rgba(2,184,191,.15); border: 1px solid rgba(2,184,191,.3);
  display: grid; place-items: center; font: 700 13px 'JetBrains Mono', monospace; color: #7FE7EB;
}
.sc-tutorial-meta      { flex: 1; }
.sc-tutorial-meta h4   { font: 600 13.5px 'Inter', sans-serif; color: #F5F9FC; margin: 0; }
.sc-tutorial-meta span { font-size: 11.5px; color: rgba(245,249,252,.45); }
.sc-tutorial-toggle { color: rgba(245,249,252,.40); transition: transform .22s; flex-shrink: 0; }
.sc-tutorial-card.is-open .sc-tutorial-toggle { transform: rotate(180deg); }
.sc-tutorial-steps {
  max-height: 0; overflow: hidden; transition: max-height .3s cubic-bezier(.22,.61,.36,1);
  padding: 0 18px;
}
.sc-tutorial-card.is-open .sc-tutorial-steps { max-height: 500px; padding: 0 18px 16px; }
.sc-step {
  display: flex; gap: 12px; align-items: flex-start;
  padding: 10px 0; border-bottom: 1px solid rgba(127,231,235,.06);
}
.sc-step:last-child { border-bottom: 0; }
.sc-step-n {
  width: 22px; height: 22px; border-radius: 50%; background: rgba(2,184,191,.20);
  color: #02B8BF; font: 700 11px 'JetBrains Mono', monospace;
  display: grid; place-items: center; flex-shrink: 0; margin-top: 1px;
}
.sc-step p { margin: 0; font-size: 13px; color: rgba(245,249,252,.70); line-height: 1.5; }

/* Status badge */
.sc-badge { font: 600 10px 'JetBrains Mono', monospace; letter-spacing: .10em;
  padding: 3px 9px; border-radius: 999px; text-transform: uppercase; }
.sc-badge.ok   { background: rgba(16,185,129,.15); color: #10B981; }
.sc-badge.warn { background: rgba(245,158,11,.15);  color: #F59E0B; }

@media (max-width: 640px) {
  .sc-modal { max-height: 95vh; border-radius: 16px 16px 0 0; align-self: flex-end; }
  .sc-contact-cards { grid-template-columns: 1fr; }
}